Refund policy

At Echos of Eden, we want you to feel confident about your purchase. Because we offer a combination of personal wellness products and made-to-order items, return eligibility varies by product type.

Returns & Exchanges Due to the personal nature of many of our wellness and self-care products, feminine wellness, personal-care, and hygiene products are final sale and cannot be returned or exchanged.

Made-to-order products, including apparel and other print-on-demand items, are created specifically for each order. Because of this, we cannot accept returns or exchanges for incorrect size or color selections, change of mind, or buyer preference. Please review product descriptions and size charts carefully before ordering.

Eligible non-hygiene merchandise, such as candles, workbooks, reflection decks, and other regularly stocked items, may be returned within 14 days of delivery. Items must be unused, unopened when applicable, and in their original condition and packaging.

To request a return, please contact us at info@echosofeden.shop before sending an item back. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Items returned without prior approval may not be accepted.

Damaged, Defective or Incorrect Items If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at info@echosofeden.shop.

For made-to-order products, issues must be reported within 30 days of delivery. Please include your order number and clear photos showing the issue so we can review your request.

Once the issue is verified, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Order Cancellations Please contact us as soon as possible if you need to cancel an order.

We cannot guarantee cancellations once an order has entered processing, production, or fulfillment. Made-to-order products generally cannot be canceled or changed once production has begun.

Refunds Once an eligible return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund to your account.

Original shipping charges are generally non-refundable unless the refund is due to an error with your order.

Final Sale Items

Feminine wellness, personal-care and hygiene products
Opened or used products
Made-to-order products without a defect or production error
Sale or clearance items marked Final Sale

Regularly stocked, non-hygiene merchandise that meets the return requirements above is not considered final sale unless specifically marked otherwise.

Questions or Order Issues If something isn't right with your order, please reach out to us. We want to make sure legitimate order issues are handled fairly and promptly.